At Pretty Dress Top Store, we want you to love every floral dress, chic athleisure set, and statement accessory as much as we do. If something isn’t quite perfect, our hassle-free returns process is here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • A receipt or proof of purchase is required
Please note: For hygiene reasons, we cannot accept returns on bras & bandeaus, earrings, or bracelets unless they arrive defective.

How to Return an Item

Follow these simple steps to return your 3/4 sleeve tops, booties, or other fashion finds:

  1. Initiate your return: Email our customer care team at [email protected] with the subject line “Return Request” and include:
    • Your order number
    • The item(s) you wish to return
    • Whether you prefer a refund or exchange
  2. Wait for approval: We’ll respond within 1 business day with return instructions and your RMA number
  3. Package your items: Securely pack the items in their original packaging
  4. Ship your return: Mail the package to:
    Pretty Dress Top Store Returns
    2487 Wilson Avenue
    Carrollton, TX 75006
    United States

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • Sale items are final sale and cannot be returned

Exchanges

Want to exchange that cardigan for a different size or swap your floral top for another style? Simply follow the return process above and indicate you’d like an exchange. We’ll ship your new item once we receive your return.

If the new item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.

Return Request Template

Use this template to request your return:

Subject: Return Request – Order #[Your Order Number] Dear Pretty Dress Top Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to return: [Product Name, Size, Color] Reason for return: [Change of mind/Item defective/Wrong item received/etc.] Requested action: [Refund/Exchange for (specify preferred item)] Please let me know the next steps. Thank you for your help! Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Defective Items

If your casual dress, graphic tee, or other item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Have questions about returning your boots or dress extenders? Our fashion-loving customer service team is happy to help at [email protected].