Welcome to Pretty Dress Top Store’s FAQ section! We’ve compiled answers to the most common questions about our trendy fashion collections, shipping policies, and more. If you don’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].
About Our Store
Q: What kind of products does Pretty Dress Top Store offer?
A: We specialize in affordable, fashion-forward women’s clothing and accessories including 3/4 sleeve tops, dresses (casual, floral, and cocktail), athleisure wear, bottoms, cardigans, accessories, and stylish footwear like booties and flats. Our collections are designed for the modern woman who loves versatile, trendy pieces.
Q: What’s the style of your clothing?
A: Our style is feminine, trendy, and versatile with a focus on floral patterns, casual-chic dresses, and mix-and-match pieces that can take you from day to night. We offer everything from graphic tees for casual days to elegant cardigans and cover-ups for special occasions.
Product Information
Q: How do I know what size to order?
A: Each product page includes detailed size charts with measurements. We recommend measuring yourself and comparing to our size guide for the best fit. Our pieces generally follow standard US sizing.
Q: Do you offer plus sizes?
A: Currently we focus on standard sizes (XS-XL) for most items, though some of our dresses and tops offer extended sizing. Check individual product descriptions for availability.
Q: Are your products true to the website photos?
A: We make every effort to represent our products accurately, but slight variations in color may occur due to monitor settings. If you have specific questions about an item, email us at [email protected] before ordering.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your fashion to you ASAP! If you need to modify or cancel, please email us within 2 hours of placing your order at [email protected] with your order number.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide with just a few exceptions in remote areas of Asia and other regions. If you’re unsure about delivery to your location, email us at [email protected].
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after 1-2 day processing
– Free Shipping: On orders over $50 via EMS, delivered in 15-25 business days after processing
– Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after 1-2 day processing
– Free Shipping: On orders over $50 via EMS, delivered in 15-25 business days after processing
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your fashion package every step of the way!
Q: Why is my package taking longer than expected?
A: While we provide estimated delivery times, actual delivery may vary slightly depending on your location and customs processing. Rest assured we’ve partnered with reliable carriers (DHL, FedEx, EMS) to get your order to you as quickly as possible.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached and in original packaging. Please email [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
Q: How long does it take to process my refund?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
Q: How can I contact customer service?
A: Our fashion-loving support team is available via email at [email protected]. We typically respond within 24 hours on business days.
Q: Where is Pretty Dress Top Store located?
A: Our headquarters is at 2487 Wilson Avenue, Carrollton, US 75006, but we serve fashion-forward women worldwide!
Still have questions? We’re here to help! Email us at [email protected] and our fashion experts will assist you.